At Halo House Faith with Fashion, many of our products are made specifically after an order is placed. Because of the custom and made-to-order nature of our products, we have specific guidelines regarding returns, replacements, and refunds.
Please review this policy carefully before placing an order.
Made-to-Order Products
Many of our products are produced specifically for you after your order is placed.
For this reason, we generally do not accept returns or exchanges for non-defective products, including products ordered in the wrong size, color, style, or other available product option.
However, we will address qualifying issues when an item arrives damaged or defective.
Damaged or Defective Products
If your item arrives damaged or defective, please contact us within 30 days of the delivery date.
Do not mail the product back. Instead, please contact us through our Contact Us page or email us at:
support@christianfaith-apparel.com
Please include your Order ID and attach clear photographs showing the damage or defect.
Additional photographs or information may be requested if needed to review the issue.
For qualifying damaged or defective products, a replacement or refund may be available, depending on the circumstances of the order.
Return Timeframe
Our 30-day period applies to reporting damaged or defective items. It is not a general 30-day return period.
Because our products are made to order, we generally do not accept ordinary returns or exchanges for products that were correctly made and received.
Incorrect Size, Color, Product, or Variant
Customers are responsible for carefully reviewing the product description, sizing information, color, style, and available product options before placing an order.
Because our products are made to order, we generally cannot offer returns, exchanges, or refunds when a customer selects the wrong product, size, color, style, or variant.
Please carefully review your selections before completing your purchase.
Change of Mind or Buyer’s Remorse
Because many products are made specifically after an order is placed, we generally do not accept returns, exchanges, or provide refunds for:
- Change of mind
- Buyer’s remorse
- Ordering the wrong product
- Ordering the wrong size
- Ordering the wrong color or product variant
- Other customer preference changes after an order has been placed
Return Shipping
Customers are not required to return damaged or defective products unless we specifically provide different instructions.
If a return is specifically authorized by Halo House Faith with Fashion, we will provide instructions regarding the return process and any applicable return shipping costs.
Refunds
If a refund is approved, it will be issued to the original payment method used for the purchase, subject to applicable payment processing procedures.
Once a refund has been processed, the time required for the funds to appear in your account may vary depending on your payment provider or financial institution.
Contact Us
If you have an issue with your order, please contact us through our Contact Us page or email:
support@christianfaith-apparel.com
Please include your Order ID and relevant photographs or information so that we can review the issue.
Halo House Faith with Fashion